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WebsiteBuilder: Handling Multiple Packages

You can manage orders based on line item status. This feature allows a store owner to break down the items listed in an order and process them separately. This means that a store owner can split up an order into multiple packages if necessary.

In this article, we will take a look at how orders are broken down and what you can do to process separate orders into different package types.

NOTE: Make sure that you have already added and setup a Store section to your website before proceeding with the steps below. If you need assistance, please click here.
  1. Log in to your Domain dashboard.

    domain dashboard

  2. Click on the domain name where you want to add videos.
    Select a domain name

  3. On the left pane, click on WebsiteBuilder, under Site Builders.
    Click WebsiteBuilder

  4. Under Settings, click Manage Site. This action will open your WebsiteBuilder screen on a new tab. 
    Manage Site

  5. Click the page navigation dropdown menu on the upper left and select Store.
    Select Store
  6. From your Store page, click on your Store section.
    Click on your Store section
  7. On the right pane, click on the Settings tab. Then expand the Store settings menu on the bottom.
    Click Store settings
  8. Under Store settings, click the Manage Store button.
    Click the Manage Store button.
  9. Once in the Manage Store screen is up, click on Orders from the left pane.
    Click Orders
  10. On the Orders screen, click the In progress tab. Then, select the order that you want to manage.
    Select an order
  11. On the Order Details screen, click the Order tab. Then mark the item that you want to manage separately.
    Manage an item
From here, you can:
  • mark the selected item as shipped by clicking the Marked As Shipped button
    Mark as shipped
  • or cancel it by clicking the three-dot menu and click Cancel Item.
    Cancel an item
    Pro Tip: If you are running behind on an item or maybe an item goes Out of Stock, this feature can be used to manage and ship items that are in stock or would require less handle time.

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