Website Errors: 404You may see a 404 error if the source doesn't exist in the specified location, files are missing from the directory, or the file contains any misspellings.
There are two parts to this troubleshooting:404 Error On A Page
A Specific Element Missing From A Page
If your site is database-driven, please contact us.
404 Error On A Page
- Check the URL path.
- Check the domain pointer. See this article for a walk-through on how to check where your domain points to.
- Go to File Manager. Locate the directory or folder where your domain is pointed to. Does the URL path exist?
- If not, re-upload your site files to the correct directory
- If the resource does exist, check the spelling. I.E. about.htm, About.html, about.Html (Linux is case sensitive)
A Specific Element Missing From A PageExample: There is supposed to be a header image on your site but it is missing from the page.
- Right-click your mouse on the empty space, and click Inspect.
- Go to File Manager and follow the file path that you found when inspecting the source code.
- If the file is misspelled or is not there, then rename the file to what it's supposed to be or re-upload the image under the correct directory. See article File Management: Navigating File Manager.
- Go back to your website and clear the browser's cache (or CTRL+F5).