Website Errors: 404
You may see a 404 error if the source doesn't exist in the specified location, files are missing from the directory, or if the file contains any misspelling.There are two parts to this troubleshooting:
404 Error On A PageA Specific Element Missing From A Page
If your site is database-driven, please contact us.
404 Error On A Page
- Check the URL path.
- Check the domain pointer. See this article for a walk-through on how to check where your domain points to.
- Go to File Manager. Locate the directory or folder where your domain is pointed to. Does the URL path exist?
- If not, re-upload your site files to the correct directory
- If the resource does exist, check the spelling. I.E. about.htm, About.html, about.Html (Linux is case sensitive)
A Specific Element Missing From A Page
Example: There is supposed to be a header image on your site but it is missing from the page.- Right-click your mouse on the empty space, and click Inspect.
- Go to File Manager and follow the file path that you found when inspecting the source code.
- If the file is misspelled or is not there, then rename the file to what it's supposed to be or re-upload the image under the correct directory. See article File Management: Navigating File Manager.
- Go back to your website and clear the browser's cache (or CTRL+F5).
For Weebly Sites
- Create a new subdirectory in Pointer & Subdomains page (i.e. /weebly) and point the domain there.
- Go to your Weebly editor and click Publish.
- This will publish the site into the new directory. To view your changes, hold down CTRL+F5 or open the site in an incognito window.
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