1. Knowledge Base
  2. >
  3. Results
  4. >
  5. Article

Troubleshooting Common Email Issues

This article is intended to help investigate and troubleshoot common email issues.

Here is a checklist for General Email Troubleshooting:

  1. Is your email hosted by us? (To check your where your email is being hosted, you may find it here)
  • If yes, proceed to step 2
  • If no, contact your mail hosting provider
  1. Has your domain expired? (To check your domain expiration, you may see it here)
  • If yes, renew the domain
  • If no, proceed to step 3
  1. Is your domain status on Client Hold? (You may not be able to log in if your client is hold, or check here the status of your domain)
  • If yes, verify the domain name
  • If no, proceed to step 4
  1. What is your hosting account status? (You also see it here to check the status of your hosting)
  • If your hosting account is suspended, please Contact Support to make a payment
  • If your account is up to date, proceed to step 5
  1. Check your domain DNS entry. (Please see this tool for DNS entry checker)
  • For problems with POP3, check the MX records.
  • If your MX and/or A records (for MX) does not point to our systems, Webmail will not work
  • If your MX records need to be updated, verify that the Nameservers point to us
ns1.iPage.com
ns2.iPage.com
 
  1. Check your Account Settings.
  1. Using Webmail
  1. Using a Mail Client or Mobile Phone
Important: If you are using POP and you have to delete/recreate the account, you should back up the email first as it will be deleted.

Related Articles

Common Email Bouncebacks
I Can't Send Emails
I Can't Receive Emails
Email Management: How to Check Your Email Over the Web
yieldmanager

Thanks for visiting! Since you landed on this page of our website, we wanted to let you know you visited one of our paid endorsers while researching your purchase. close