Quick Answers to Common Support Questions
Here are some solutions to frequently asked questions that our agents commonly resolve. Our knowledge base articles will help you solve issues and get things done!
|Password||DNS - Domains||Wordpress||Website Errors||Hosting|
- Troubleshooting Common Email Issues
This article is intended to help investigate and troubleshoot common email issues. Email won't load, or having issues with send and receive, read on!
- I Can't Send Emails
This is your troubleshooting guide if you are unable to send emails from either Webmail or Mail Client.
- I Can't Receive Emails
This article provides basic troubleshooting steps if you're having issues with your incoming emails.
- Common Email Bouncebacks
Getting a bounceback message? Here is a list of potential bounceback errors and their meanings.
- Email Client Setup
Directions for setting up your standard email and links to all of the popular mail clients for desktop and mobile devices.
- Email Management: Email Spoofing
Email spoofing occurs when a spammer or other entity forges email headers so that they appear to come from somewhere or someone other than the actual source. It is often an attempt to trick the recipient into making a damaging statement or releasing sensitive information, such as passwords.
- DNS Management: How To Update MX Records
This article shows you how to edit your mail (MX records) so that your mail is delivered to the correct server and email boxes.
- Email Management: How to Upgrade Mailbox Storage
Need more email storage? This article will help you on how to increase your mailbox size.
- Email Management: How to Add a Forward to a Mailbox
An Email Forwarding can be created by setting up a new mail forwarding address to its destination or adding it up to an existing mailbox. This option can be done by following the steps in this article according to your goals.
- How to Change Your Account Password
Can't get logged in or forgot your password? You can either change your password after logging in or by triggering a password reset email from the login screen.
- Unable to Login to your account?
Get locked out? You can reset your password at any time in order to gain access to your account.
DNS and Domain Issues
- DNS Records Explained - Domain Name System Management
DNS records are like an address book for your account. It informs browsers and applications where to find your website files, email, and other related items.
- How to Change or Update NS Records - DNS Management
There are different types of DNS records. They can be revised as shown in this article.
- What is Domain Propagation?
If you make changes or transfer your domain, how long does it take for the changes to take effect?
- How to Update A Records - DNS Management
A Records are the most important part of your DNS. They specifically tell web browsers how to find your website files.
- Domain Registration: How To Renew Your Domain
This article shows you how to renew your domains manually, but we encourage you to take advantage of our automated domain renewal service. It also includes Domain Renewal FAQs.
- How to Transfer A Domain to Your Account
Here is the list of essential information to initiate the transfer of your domain to us.
- How to Install a WordPress Website
WordPress is the most popular CMS on the internet, powering almost 30% of all websites.
- How to fix common WordPress issues.
A troubleshooting article that deals with common WordPress server and connection issues.
- How to manually install WordPress
This article shows how to manually install WordPress using FTP, or File Transfer Protocol.
- WordPress: SSL Certificates
How to ensure that your SSL certificate works with your WordPress site.
Website Error Messages
- 403 - Permissions issues
If file or folder permissions are incorrect you may see a 403 error.
- 404 - File not found
Typically, a URL is incorrect, a typo, or an element missing from a page.
- 500 - Internal server error
Typically not really a server error but a misconfiguration on your site.
- Clearing a Web Browser's Cache
Clearing the browser's cache fixes some website issues, like loading or formatting problems.
- Web Hosting Plans
Our hosting plan gives you everything you need to get online at an unbeatable value. Visit the above link for hosting package details.