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Exchange Setup: How to Create an Exchange Mailbox

Microsoft Exchange email provides advanced features for managing email, calendars, contacts, and tasks. It allows full use of the collaboration features of Outlook and Outlook Web Access to share information securely among Exchange users. You cannot utilize Exchange services unless you have a domain in your iPage account. How To Add A Domain  

How Do I Purchase an Exchange Mailbox Credit

Please note that MS exchange is only available on the old mail central.
  1. Log into your MailCentral.
  2. Click on the cogwheel icon right next to Add new Mailbox.
    Click on the cogwheel icon
  3. Under Upgrade Your Mail, click on Purchase MS Exchange credits.
    Purchase MS Exchange credits
  4. Select which exchange mailbox you want to buy:
    Choose plan and quantity
    1. Select the payment cycle for the size you want (quarterly or yearly).
    2. Select the number of exchange credits you want to buy for that mailbox size.
    3. Click Buy Now for the mailbox size you want to buy. This will add the items to your shopping cart.
  5. Review your payment method and click CHECKOUT to finalize the purchase.
    Review and checkout

How Do I Create an Exchange Mailbox

  1. Purchase an Exchange Mailbox Credit.
  2. Click the New Mailbox button. 
    Click Add New Mailbox
  3. Click on the MS Exchange tab and fill out the required fields.
    Fill out required fields and hit Create
  4. Click Create. Then, your mailbox will be created within a few moments.

How Do I Upgrade an Existing Mailbox into an Exchange Mailbox

  1. Purchase an Exchange Mailbox Credit
  2. Click on the existing mailbox you want to upgrade.
  3. Under Upgrades, click on Convert to Exchange.
    Click Upgrades and hit Convert to Exchange
  4. Fill out the required fields.
    Convert Mailbox to Exchange and hit create
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What Are the Requirements for Upgrading or Creating a Mailbox With Exchange

Certain mailboxes are not compatible with upgrading to Exchange. To upgrade, the mailbox must meet the following qualifications:

  • The mailbox domain (john@your-domain.com) matches the same domain designated for Exchange on your iPage account.
  • The mailbox was never set up with more than one delivery target.
  • The mailbox was never set up with a forward.
  • The mailbox was never set up as a catch-all address with its handling option set to 'trash' or 'bounce'.
Important: Upgrading a mailbox will delete all of its information. We highly recommend that you back up your mailbox (messages, contacts, etc.) before upgrading to Exchange. You can use an Email Client to back up most of your information.


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