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Exchange Setup

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Email Clients Mobile Devices

How to Locate the Generic Exchange Settings

  1. Log in to your Control Panel.
  2. Go to Mail Central.
  3. Select your Exchange Mailbox.
  4. Select Exchange Setup.
  5. Your settings for that mailbox are shown under Email Setup.
Outlook Web Access
Email Address
User Name
Proxy Server for Exchange
Microsoft Exchange Server
See mail settings in your Control Panel for your specific settings

User-added image

Are your mail records pointing to iPage?

Your domain DNS settings control which hosting provider handles your email services. Double check your settings to make sure they point to iPage. If your domain is not registered with iPage, you may need to update your Nameservers or MX Records.

For information on changing your domain DNS settings, please view these articles:

Double check your email client settings.

Review your settings again for any possible typos (especially the email password). Remember to use our generic settingsĀ aboveĀ as a reference.

Confirm that you have a stable internet connection.

Connecting from your computerConnecting from your mobile phone
  1. Check your internet connection status.
  2. Unplug the power cord from your internet router.
  3. Wait 15 seconds.
  4. Plug the power cord back in to your internet router.
  5. Wait 45 seconds for your modem to sync with your service provider.
  6. If issues continue please contact your internet service provider.
  1. Check your signal status.
  2. See if your location is causing issues connecting to your service provider.
  3. Restart your phone.
  4. Wait a moment while your phone reconnects to your service provider.
  5. If issues continue please contact your cell phone service provider.

Still Unable to Resolve the Issue On Your Own

We are always here to help you. If you have gone through all of the troubleshooting steps and still have an issue, please contact us!


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