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Email Management: How to Manage Your Spam Filter

How to Enable Default Spam Filter

The default spam filter protects you against most incoming spam messages.

  1. Log into your Hosting Dashboard
    Hosting Dashboard

  2. Under the Hosting Tab, click on Hosting tools on the upper right. 
    Hosting Tools
  3. Once you are in Advanced Tools, select Manage Spam Filter.
    Manage Spam Filter
  4. Select Yes, Scan My Email for Spam.
  5. Select your spam handling option:
    • Save spam messages in a separate directory for 7 days, after which they are deleted.
    • Receive a daily digest of messages flagged as spam; original copies are automatically deleted.
    • Delete suspected spam immediately.
    • Receive suspected spam with a subject line prefix of your choosing:
  6. Click Save Spam Management Settings.
    Spam management settings

How to Create a Whitelist or Blacklist Entry

The Whitelist allows you to choose who you always want to receive email from. The Blacklist allows you to choose who you want to never receive email from. To create a single Whitelist or Blacklist entry:

  1. Log into your Hosting Dashboard
    Hosting Dashboard

  2. Under the Hosting Tab, click on Hosting tools on the upper right. 
    Hosting Tools
  3. Once you are in Advanced Tools, select Manage Spam Filter.
    Manage Spam Filter
  4. Locate the Whitelist / Blacklist section.
  5. Use the Settings For drop-down to select which domain you want to manage Whitelist and Blacklist entries for.
  6. Click Go.
  7. Select Whitelist or Blacklist.
  8. Use the Recipient drop-down to select which of your mailboxesUser-added image you want to apply the list entry to.
  9. Use the Sender text field to specify a sender addressUser-added image.
  10. Use the Sender IP text fields to specify a sender IP addressUser-added image.
  11. Click Save Entry to List.
    Create a whitelist/blacklist

You can delete an unwanted entry at any time by clicking Delete under the Options column.

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