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Email Management: How to Change a Mailbox Password

1. Log in to your Domains Dashboard.
Login to your Domains Dashboard
2. The Domains Dashboard has two views, the Card and List view. You can switch between the two by clicking on the view icons at the top right corner. 
Card and List view
  • In Card View, click Manage on the domain you wish to update a mailbox password. 
Card View, click Manage
  • In List View, click on the cog icon. 
    List view, click the cog icon
4. On the left pane, click Standard under Email Management.
click Standard under Email Management
5. From your standard email address accounts list, click on the three-dot menu of the mailbox you want to change the password on.
click on the three-dot menu of the mailbox you want to change the password on
6. Then, select Settings.
Select Settings
7. A Settings window will appear. Click on the Change password tab.
Settings window
8. Type in your new password in both New Password and Confirm Password text boxes.
Type and confirm you New Password
Important: Your new password must be at least 8 characters in length and must contain at least one number, one uppercase letter, and one lowercase letter. 

9. Click on the Change Password button to save your changes.
click the Change Password button
Just in case that you are being routed to an old control panel, go to Mail Central > choose the email address you want to view > click Basic Info > Change Password.
Card and List view

If you are an end-user only of the email and don't have access to the Domains Dashboard, feel free to contact the Account Administrator.

I Forgot My Mailbox Password. How Do I Retrieve It?

There is no way to retrieve a mailbox's existing password. If you have forgotten your mailbox password, use the steps provided in this article to change your password.


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