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Email Client Setup: Apple iOS 11 and 13

Setting up your email on Apple iOS 11 and 13?

You will need your incoming mail server, outgoing mail server, full email address, and your email password. The default settings are listed below. 
  1. Go to your phone Settings.
    phone settings
  2. Swipe up to Passwords & Accounts.
    Passwords & Accounts
  3. Tap Add Account. 
    Add Account
  4. Select Other.
    Other
  5. Tap Add Mail Account.
    Add Mail Account
  6. Fill in the following information:
    • Name: How you want your name to appear in emails (example: Jane Test)
    • Email: Your full mailbox address (example: test@example.com)
    • Password: Your mailbox password
    • Description: Distinguishes this email connection from others you might have set up on your Apple device.
      Fill in account information
  7. Select Next.
  8. Choose POP or IMAP. IMAP synchronizes the email on your phone with the contents of your account on the server, while POP simply downloads the inbox.
  9. Fill in the following information depending on the protocol you chose in Step 9:
    1. POP
      • Name: The name to display on your email
      • Email: Your full mailbox address
      • Description: Distinguishes this email connection from others you might have set up on your Apple device.
      • Incoming Mail Server: POP
      • Host Name: pop.ipage.com
      • User Name: Your full email address
      • Password: Your email account password 
      • Outgoing Mail Server (SMTP) Host Name: smtp.ipage.com
      • User Name: Your full email address
      • Password: Your email account password 
        POP settings
    2. IMAP
      • Name: The name to display on your email
      • Email: Your full mailbox address
      • Description: Distinguishes this email connection from others you might have set up on your Apple device.
      • Incoming Mail Server: IMAP
      • Host Name: imap.ipage.com
      • User Name: Your full email address
      • Password: Your email account password 
      • Outgoing Mail Server (SMTP) Host Name: smtp.ipage.com
      • User Name: Your full email address
      • Password: Your email account password 
        IMAP settings
  10. Tap Save
  11. Go back to Accounts and select the newly setup email to input the port numbers.
    select the newly created account
  12. Swipe up and tap Advanced. 
    swipe up and tap Advanced
  13. Fill in the following information:
    • Use SSL: toggle the slide button to switch off SSL
    • Authentication: Password
    • IMAP Server Port: 993
    • POP Server Port: 995
    • S/MIME: Off
      Advanced Settings
  14. Go back to the previous page and tap SMTP.
    SMTP server settings
  15. Go to the Outgoing Primary Server.
    Outgoing Primary Server
  16. Fill in the following information:
    • Server: On
    • Host Name: smtp.ipage.com
    • User Name: Your full email address
    • Password: Your email account password 
    • Use SSL: Off
    • Authentication: Password
    • Server Port: 587
      outgoing mail server settings
  17. On the top right corner hit Done.
  18. Go back to the email account settings page and tap Done.
    Done
  19. Select Continue if you get a message stating that the server identity could not be verified.
  20. The email setup for your Apple Device is now complete. You can view your messages through your device's Mail app.

I followed the instructions, but I still can't connect. What can I do?
  1. Refer to the generic troubleshooting steps for email client setup.
  2. Consult Apple's support page for adding an email account to your iPhone, iPad, or iPod touch.
  3. Contact us so that we can help you troubleshoot the issue.
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