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Email Client Setup

What is an email client app?

Email clients are applications on your computer or apps on your phone that retrieve emails and deliver them to your email inbox. Email clients can both send and receive your email messages. Microsoft Outlook and Mac Mail are two examples of email clients. This article includes set up guides for the most common email clients.

Before you set up your email client, check out our professional email and productivity plans — Microsoft 365 or G Suite. You’ll enjoy a domain-matching email address and a robust set of tools and applications to help you run your business more efficiently. 

Generic Email Client Settings

These are the generic settings and should work for any email client or mobile device.

SettingWhat You Input
Username:Your full email address
Password:Your email password
Connection Type:Server & Port info
POPIncoming Server: pop.ipage.com
Incoming Port: 110 (or 995 with SSL enabled)
IMAPIncoming Server: imap.ipage.com
Incoming Port: 143 (or 993 with SSL enabled))
SSL (Optional):Enabled or Disabled
Outgoing Server Authentication:Enabled
Outgoing Server:smtp.ipage.com
Outgoing Port:587 (or 465 with SSL enabled)

Tip: If 587 is not working for the Outgoing Port, try using port 25 instead.


Double-check your email client settings.

Review your settings again for any possible typographical errors (especially the email password).


Still Unable to Resolve the Issue On Your Own

We are always here to help you. If you have gone through all of the troubleshooting steps and still have an issue, please contact us!


Email Client Setup Guides

Our Knowledgebase Guides

Email Clients

Mobile Devices

Developer Support Site Links

Email Clients

Mobile Devices

Are your mail records pointing to our MX Server?

Your domain DNS settings control which hosting provider handles your email services. Double-check your settings to make sure they point to our MX Server. If your domain is not registered with us, you may need to update your Nameservers or MX Records, which would incur DNS Propagation and can take between 24-48 hours to update across the Internet.

For information on changing your domain DNS settings, please view these articles:

Confirm that you have a stable internet connection

Connecting from your computerConnecting from your mobile phone
  1. Check your internet connection status.
  2. Unplug the power cord from your internet router.
  3. Wait 15 seconds.
  4. Plug the power cord back into your internet router.
  5. Wait 45 seconds for your modem to sync with your service provider.
  6. If issues continue please contact your internet service provider.
  1. Check your signal status.
  2. See if your location is causing issues connecting to your service provider.
  3. Restart your phone.
  4. Wait a moment while your phone reconnects to your service provider.
  5. If issues continue please contact your cell phone service provider.


 

Related articles
Troubleshooting Common Email Issues
I Can't Send Emails
I Can't Receive Emails
Common Email Bouncebacks
 
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