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Contact Email Addresses

Contact Addresses on File With Your Account

When you sign up for a hosting account, you will input an email address associated with the contact email address on file with your account. There are two types of email addresses that are typically required.

  • Account Settings contact information
  • Domain contact information

Account Contact Information

This is the main contact information email for your hosting account. You may receive renewal notices, promotional messages, or notifications related to system outages. Click the down arrow next to your user name to access your Account Settings.

Account settings

All of your account contact information is displayed on this page.

  • Account owner's name
  • Email address
  • Phone
  • EIN/Tax # (Important for those with eCommerce sites)
  • Mailing Address

Details about your hosting plan are displayed here also.

Domain WHOIS Contact Information

  • Domain Owner Contact - actual account owner though the Administrative Contact is the most important domain-related information.
  • Administrative Contact - used for delivering important notices about the status of your account. These notices include service announcements and maintenance notices.
  • Billing Contact - used for delivering billing related notices. These notices include receipts, past-due notifications, and other financial information.
  • Technical Contact - used for delivering notices detailing site statistics, domain status (expiration, upcoming renewals, etc.), and other application-specific information.

How to edit your Domain contact information.

  1. Log in to your Domains Dashboard

    Login to your Domains Dashboard
  2. There are two views in the Domains dashboard - the Card and List views. Click on the view icons to switch to your preferred view.
    Card and List view
  3. Choose the domain you wish to access. 
    In the Card view, click the domain's Manage button.

    Domain Dashboard - Card View

    In List view, click the domain or its gear icon on the right-hand side.

    Domain Dashboard - List View

  4. At the bottom of the left sidebar, click on Contact Information.
    Click on Contact Information
  5. You can revise all of your domain contact information by clicking on the tabs.
    Select information to edit
  6. Click Edit Contact Info, then Edit box will popup.
  7. Make your revisions. If you plan on transferring your domain soon, you will want to check the ICANN Lock Opt Out.
    Make your changes and save
  8. Click Save.
Domain lock switch

Change of Registrant - Update to Process

Effective December 1, 2016, ICANN modified the domain transfer process. All Registrars (accredited by ICANN) have to make required changes to their systems to help prevent domain hijacking. A Change of Registrant (CoR) email will now be sent to customers based on certain modifications made to the domain registrant information. Changes that will trigger this email:
  • Updating the first/last name or company name
  • Changing the registrant email address
  • Enabling/Disabling Privacy
Two emails will be sent out. One to the losing registrant and one to the gaining registrant (If the same email, both emails will be sent there). Both emails must be confirmed within 60 days in order for the changes to take effect. Once both are confirmed, change happens within 24 hours.

60 Day Lock

During the CoR Process, customers will have the option to ‘opt-out’ of a 60-day domain lock. By default, this option is not checked, meaning once the contact change is complete, the domain cannot be transferred for 60 days. Changes that will trigger this email:
  • Updating the first/last name or company name
  • Changing the registrant email address
  • Enabling/Disabling Privacy
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