Contact Email Addresses
Contact Addresses on File With Your Account
When you sign up for a hosting account you will input an email address which will become associated as the contact email address on file with your account. There are two types of email addresses that are typically required.
- Account Settings contact information
- Domain contact information
Account Contact Information
This is the main contact information email for your hosting account. You may receive renewal notices, promotional messages or notifications related to system outages. Click the down arrow next to your user name to access your Account Settings.

All of your account contact information is displayed on this page.
- Account owner's name
- Email address
- Phone
- EIN/Tax # (Important for those with eCommerce sites)
- Mailing Address
Details about your hosting plan are displayed here also.
Domain WHOIS Contact Information
- Domain Owner Contact - actual account owner though the Administrative Contact is the most important domain related information.
- Administrative Contact - used for delivering important notices about the status of your account. These notices include service announcements and maintenance notices.
- Billing Contact - used for delivering billing related notices. These notices include receipts, past due notifications, and other financial information.
- Technical Contact - used for delivering notices detailing site statistics, domain status (expiration, upcoming renewals, etc.), and other application specific information.
It is very important to keep your domain ownership information up to date. In the event that you wish to transfer your domain, you must have access to the Admin email address in order to respond to transfer requests from any registrars that are involved. Note especially the step regarding the ICANN Opt Out. To edit your Domain Contact Information, follow the steps listed below.
How to edit your Domain contact information.
- Log in to your Domain Dashboard.
- Select Manage on the domain you wish to access.
- In card view, click on the Manage button.
- In list view, click on the Gear icon.
- At the bottom of the left sidebar, Click on Contact Information.
- You can revise all of your domain contact information by clicking on the tabs.
- Click Edit Contact Info, the Edit box will popup.
- Make your revisions. If you plan on transferring your domain soon you will want to check the ICANN Lock Opt Out.
- Click Save.
If you are preparing to transfer your domain, make sure the Domain Lock is disabled, the switch is to the left and not green. A domain cannot be transferred as long as it is locked.

Change of Registrant - Update to Process
Effective December 1, 2016, ICANN modified the domain transfer process. All Registrars (accredited by ICANN) have to make required changes to their systems to help prevent domain hijacking. A Change of Registrant (CoR) email will now be sent to customers based on certain modifications made to the domain registrant information. Changes that will trigger this email:- Updating the first/last name or company name
- Changing the registrant email address
- Enabling/Disabling Privacy
60 Day Lock
During the CoR Process, customers will have the option to ‘opt-out’ of a 60-day domain lock. By default, this option is not checked, meaning once contact change is complete, the domain cannot be transferred for 60 days. Changes that will trigger this email:- Updating the first/last name or company name
- Changing the registrant email address
- Enabling/Disabling Privacy